Business Analyst

Position : Business Analyst

Location : Lansing, MI

Duration : 10 Months

Skills Required:

• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.

• Knowledge of current Telephony services and Technologies.

• Knowledge of Avaya and/or Cisco platforms, call center features and operations.

• Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.

• Ability to communicate effectively, both verbally and in writing.

• Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.

• Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).

• Ability to develop work and call flows

• Excellent customer service skills

• Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video

• Disseminate information effectively to all teams and customers

• Understand a large and complex network environment

  Skills Preferred :-

• Microsoft Project, Microsoft Office, Visio, SharePoint, ChangePoint and/or software tools for tracking projects and recording pertinent information.

• Excellent customer service skills

• Professional and positive attitude

• Avaya and Cisco telephony and IPT

• Understanding how networks work in a complex environment

• Ability to extrapolate the correct information from customers on projects

Kindly reach me at 734-357-8988 or just Email me @ sathish dot balla at tekwissen dot com