Summary
 

Assists in formulating and defining systems scope and objectives using research and basic understanding of business systems and industry requirements. Learns to conduct business process analyses, needs assessments and cost/benefits analyses for aligning operations solutions with business initiatives. Provides assistance in testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.

Description
 

Location:

This position is hybrid, full time (40 hours/week) Monday-Friday 8am-5pm

What You Will Do:

• Obtains a detailed understanding of the major operations and functions in effect within the areas being supported

• Reviews basic system enhancements/upgrades to determine applicability of customer file modification requirements

• Following clearly defined procedures, assists in facilitating timely and accurate updates to reference files based on customer requests

• Documents system problems and assists in their resolution

• Reviews and completes various daily reports to ensure system is performing as expected

• Prepares written reports and analysis, including recommendations pertaining to system functionality and testing progress

• Prepares and reviews test data, test plans and test matrices for system changes

• Develops test matrices to accurately reflect changes and detail expected outcome

• Executes test cases and evaluates test results for errors. Reports problems through appropriate channels and suggests corrections for a successful implementation

• Under the guidance of an advanced business analyst or manager, learns to define business requirements, perform tests, and may lead small projects

• Learns how to prepare and review data for analysis in order to evaluate the activities, performance and systems within a specific area for standards and workflow simplification

• Communicates with management and departmental personnel to document workflow procedures

• Assists in preparing verbal and written communication about business changes with management or other staff members

• Functions as liaison between the operations testers and information systems to facilitate communications. In addition, assists customer testers with issues that arise during projects

To Qualify for This Position, You Will Need:

• Required Education: Bachelors OR 4 years job related work experience or Associate's and 2 years job related work experience

• Required Work Experience: 2 years of experience working in related processing support systems

• Required Skills and Abilities: Basic knowledge of business support and systems concepts. Strong teamwork, communication and interpersonal skills. Good analytical and conceptual skills. Good organizational and problem-solving abilities. Understands how projects and implementations affect an organization and is able to link it to business processes

• Required Software and Tools

• Microsoft

We Prefer that you have:

• Bachelor's degree-in Computer Science, Business Administration, or other job-related field

• 1 year-of business systems analysis, research, and customer support experience. At least 1 year or prior provider enrollment experience

• Knowledge of procedures for the supported business unit

• Computer programming skills

• Able to express basic technical/business concepts to management, peers, and the business units

• Working knowledge of BCBS/subsidiary systems. Knowledge of programming languages and/or concepts

• Easytrieve, DB2 or related

• Provider enrollment experience

What We Can Do for You:

• 401(k) retirement savings plan with company match.

• Subsidized health plans and free vision coverage.

• Life insurance.

• Paid annual leave – the longer you work here, the more you earn.

• Nine paid holidays.

• On-site cafeterias and fitness centers in major locations.

• Wellness programs and healthy lifestyle premium discount.

• Tuition assistance.

• Service recognition.

• Incentive Plan.

• Merit Plan.

• Continuing education funds for additional certifications and certification renewal.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

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