Brokerage Admin Assistance

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• HMO coverage**
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A Glimpse into Your New Role

As a Brokerage Admin Agent, you will be responsible for entering information into AIM, Company portal/websites.

This is a clerical support position with assistance to the entire Brokerage Unit. Currently the Brokerage Unit is broken out into (5) territories: St Charles, St Louis, Southeast, West Coast and Admitted Package. This position would require interaction with all team members, across all time-zones, in a fast paced and process-oriented environment.

This individual would assist in processing of daily correspondence from our clients and will also be the main entry point for all new business (rating of new prospective accounts).

Your day will consist of the following:

• Rating with different carriers on their websites.
• Logging submissions for all WC unit’s new business.
• Processing of mail and sending out cancellation and reinstatements.
• Inputting of data in AIM.  This includes emails, loss runs, quotes and supplementals.
• Pulling loss runs and modsheets from carrier websites and sending to agents.
• Handling Brokerage agent’s licenses, E&O, and brokerage agreement. This includes sending out emails to agents, attaching documents in AIM, and updating the accounting spreadsheet.
• Utilize all available sources of information for underwriting purposes, including carrier websites’ rating tools, NCCI, WCIRB, state business websites, general internet navigation, etc. 
• Follow proper workflow procedures and timelines.
• Inputting of data in AIM. This includes emails, quotes and supplementals.
• Knowledge of workflow procedures for all items, including:
  • Policies
  • Endorsements
  • Audits
  • Cancellations
  • Reinstatements
  • Binding, Billing and Invoicing in AIM
• Ordering carrier loss runs and risk modsheets
• Be able to help review, analyze, and price all types of WC business, both new and renewal
• Maintain organization via data entry of emails, quotes, supplementals, and more
• Assist others in the WC unit as needed, all territories
• Utilize all available sources of information for underwriting purposes, including carrier websites’ rating tools, NCCI, WCIRB, state business websites, general internet navigation, etc. 
• Follow proper workflow procedures including policies, endorsements, audits, cancellations, reinstatements, binding, invoicing, loss runs, risk modsheets, etc.

 What You’ll Bring

• Must have clerical support experience and working knowledge of how to use Microsoft Office products.
• The candidate must be able to adapt to a growing and changing environment.
• Comfortable working in a high-volume, fast-paced production environment
• Resourceful, organized, self-directed approach
• Desire to learn and grow within the insurance industry
• Ability to learn new technology platforms quickly and efficiently
• General and/or Workers Compensation Insurance experience
• College Degree preferred.
• Experience working remotely with management off-site.

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!