Brand EMI - Device Operations - DGM/GM - Noida
Paytm Payments Services
Apply to this job Noida, Uttar Pradesh on site Until 8/26/2026 10+ years exp First posted June 27, 2026 Last posted June 27, 2026
Job description
Role Overview
We are looking for a Brand EMI Operations Excellence Lead to drive operational efficiency, process standardization, automation, and governance across Brand EMI operations. The role will ensure timely offer launches, high execution accuracy, and scalable processes while partnering closely with Business, Product, Tech, and Operations teams.
Key Responsibilities
Operations & Team Management
Own end-to-end Brand EMI BAU operations and ensure adherence to SLAs and process controls.
Lead and manage a team of analysts/associates, driving performance through defined KRAs and KPIs.
Develop SOPs, governance frameworks, and process controls to improve efficiency and scalability.
Identify process gaps and drive continuous improvement initiatives.
Stakeholder Management
Collaborate with Business, Brand, Product, Tech, and Operations teams to ensure seamless offer execution.
Manage timelines, dependencies, and escalations to ensure timely go-live of offers.
Automation & Process Excellence
Lead automation initiatives across offer creation, validation, and deployment workflows.
Partner with Product and Tech teams to build tools, dashboards, and automated solutions that reduce manual effort.
Quality & Governance
Establish quality control frameworks, audit mechanisms, and validation checks.
Ensure zero-defect execution and compliance with internal and partner guidelines.
Performance & Reporting
Track key metrics including offer go-live TAT, QC error rates, automation coverage, and process efficiency.
Build dashboards and provide actionable insights to drive operational improvements.
Requirements
10+ years of experience in Operations, Process Excellence, or Program Management.
Experience in Fintech, Payments, Lending, or EMI businesses.
Strong analytical, stakeholder management, and team leadership skills.
Exposure to automation and process improvement initiatives; knowledge of Excel, SQL, or Python is preferred.
About this role
Summary
Manage EMI operations, lead automation, improve processes, and oversee team performance.
Job title
Brand EMI - Device Operations - DGM/GM
Experience level
10+ years
Minimum experience
10+ years exp
Industry
finance
Location requirements
Noida, remote work not specified
Salary
Not specified
Management role
Yes
Skills & keywords
Required skills
ExcelSQLPython
Preferred skills
automationprocess improvementstakeholder management
Specializations
process improvementautomationstakeholder managementteam leadership
Locations
Structured locations inferred from the posting.
Noida, Uttar Pradesh, India
On-site City