Brand Advocate Non-Voice
Sagility (Jamaica) Limited
Apply to this jobSagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Provide courteous and prompt resolution to provider/member inquiries by conducting thorough investigations and fully educating provider/member with the goal of resolution on initial contact. Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed. Research and investigate service failures and report to leadership; identify root cause and recommend resolutions for service recovery and retention.
Location:
Summary
Resolve provider/member inquiries through thorough investigations and education for initial contact resolution.
Job title
Brand Advocate Non-Voice
Experience level
Industry
healthcare
Location requirements
Location not specified; remote work status unknown
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
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