BPO Management Temp

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area – Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Title: BPO Management Temp

Location: Washington, DC

Duration: 3-4months

F2F required -Local to DC/MD/VA only

Top Skills: BPO specific experience standing up an office- not an operations focused individual.

· Overall stand up of new BPO function, including process development, project oversight and vendor management

· Ensuring the BPO’s stand up milestones are being met for timely end successful implementation

· Developing, documenting and implementing new business processes for the BPO

· Working with other technical teams to ensure the BPO is integrated into and trained on the necessary IT tools

· Working with BPO management of staffing and training

· Vendor and contract management of the BPO, including adherence to the contract statement of work, adherence to change control

· Informal supervision of Lifeline staff supporting project (they will formally report to the Director)

· Provide knowledge transfer to the permanent manager upon return

· Want someone with experience in managing an outsourced vendor, particularly during a stand up phase

If you are interested in above position, please share your updated resume to gmahesh(at)usmsystems(dot)com or can directly call me on 703-880-4184.