BMC ITSM Solution Architect

system canada technologies

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New York, NY, us on site Until 8/21/2026 First posted February 24, 2026 Last posted February 24, 2026
Job description

SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

ITSM Solution Architect needed for a leading global IT organisation that defines, designs and delivers IT-enabled business solutions that help Global 2000 companies win in a flat world. These solutions focus on providing strategic differentiation and operational superiority to clients. Clients are assured of a transparent business partner, world-class processes, speed of execution and the power to stretch their IT budget by leveraging the Global Delivery Model which they have pioneered. You will be responsible for the delivery of a major program of their internal IT Roadmap which is predominantly based on ITSM and the BMC Remedy 7.6 ITSM suite product.

You will be involved with detailed planning along with the project manager, diligence and analysis of the existing environment, input within the high level and detailed design/architecture (which will be a living document all through-out the project) and creation of use-cases/test-cases, build-out and testing of the new environment, and finally, taking the new system into production.


You will have the following:

  • Strong design and architecture experience
  • Excellent BMC Remedy Suite v7.6.04 hands-on implementation knowledge
  • Excellent knowledge of BMC Incident, Problem, Change, Configurations management a must
  • Very Good knowledge using Atrium CMDB, Remedy Knowledge Management (RKM), Service Request Management (SRM), and Analytics required
  • ITSM and ITIL v3 framework and solutions for Enterprise Service Management
  • Excellent understanding of Service Management solutions design best practices
  • Capable of implementing business and technical service catalogues
  • Implementation experience in various integration methodologies and have performed integrations of B2B applications.
About this role

Summary

Designs, develops, and implements ITSM solutions using BMC Remedy; involves planning, testing, and deployment.

Job title

BMC ITSM Solution Architect

Experience level

not specified

Industry

it services

Location requirements

New York, NY; on-site role.

Salary

Not specified

Management role

No

Skills & keywords

Required skills

BMC Remedy v7.6.04ITSMincident managementproblem managementchange managementAtrium CMDBRemedy RKMservice request managementITIL v3

Preferred skills

None specified

Specializations

ITSMBMC RemedyITIL v3Service Managementintegration
Locations

Structured locations inferred from the posting.

New York, NY, USA

On-site City
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