Bioprocess Field Service Engineer

Your challenges

• Service Support: Deliver comprehensive service support for Bioprocess products across the region, ensuring high levels of customer satisfaction and timely execution of service tasks
• Strategy Development: Collaborate with the Head of Service to develop strategies that boost the visibility and sales of bioprocess service products, enhancing customer value.
• Training: Conduct regular basic training sessions for customers and dealer/distributor engineers to ensure top-tier service capabilities.
• Technical Expertise: Provide expert advice and troubleshoot technical issues related to bioreactor equipment, instrumentation, and automation in bioprocess technology products.
• Liaison: Maintain coordination with US and EU headquarters to report and track issues in the Japan region, ensuring effective communication and resolution.
  Communication: Oversee interactions with regional service managers, heads, and dealers concerning Bioprocess service activities, fostering strong relationships and clear communication.
• Sales Support: Collaborate with the sales team to configure service quotations and contracts, assist in pre-sales activities, provide technical support during customer engagements, and facilitate spare parts orders.
• Installations and Repairs: Conduct installations, trainings, preventive maintenance (PMs), and repairs within the region, efficiently managing work orders from creation to closure.
• Complaint Management: Document and manage all complaints through E365, ensuring thorough follow-up and resolution.
• Tool Calibration: Ensure calibration tools and service tools are sent for calibration annually to maintain accuracy and reliability.

Your benefits at Eppendorf

• We truly appreciate our employees and their performance
• We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth
• By working with us, you will make a meaningful contribution to improving human living conditions
• Attractive salary, employee benefits and performance bonus.
• Eppendorf is an equal opportunity employer. We offer all qualified employees and applicants' identical chances.