Primary Function 

The Billing Specialist is responsible for providing effective customer service related to invoices copies, proof of deliveries, web billing. They are also responsible for responding to various requests from our customers related to paying their invoices or any other billing  related matters. Ensures we act promptly and accurately to provide world class customer service and give our customers the necessary documentation to allow our customers to make payments.

Main duties and responsibilities 

• Handle incoming customer service phone calls while achieving average abandon rate goal and service level of 95%.
• Incoive our customers using various web portals and follow up on any exceptions or issues related to billing/invoicing.
• Communicate with customers and business partners via telephone or email.
• Work with A/R, Credit Portfolio Managers (CPMs), Branches and Sales team to resolve customer situations which prevent payment of Grainger invoices.
• Identify, address, resolve problems or conditions which cause past due situations.
• Lost invoices.
• Identification of customer needs and system incompatibilities.
• Complete W9s within one day of receipt and return to customers.
• Successfully achieve four-day proof of delivery turn around time so payment can be received from the customer.
• Achieve two-day invoice copy turn around time.
• Some knowledge of Excel and Word to create and maintain spreadsheets and documents.
• Perform other ditues as assigned.

Education and experience

• High school diploma or equivalent.
• Ability to communicate effectively with customers and internal/external contacts.
• Good analytical skills, Multi Tasking.
• Proper telephone etiquette.
• Proper grammar on written communications.
• Good organization skills.
• Possess ability to work under stressful situations with professionalism.
• Knowledge of Microsoft and SAP applications.
• Demonstrate agility, team concept and willingness to learn and develop within the position.
• English Speaking