Billing & Revenue Support Specialist

Founded in 2009, DNAnexus is the enterprise orchestration platform for precision health. A pioneer in cloud-based omics and purpose-built bioinformatics for life sciences, DNAnexus helps customers contextualize, orchestrate, and federate multiomic and real-world data to derive actionable insights and accelerate the journey from sequence to scientific breakthrough. DNAnexus accomplishes this through its compliance-first, AI-enabled platform, equipped to handle extreme scale and complex data processing for genomics, multiomics, and beyond. For more information, visit www.dnanexus.com. 

We are looking for a detail-oriented Billing & Revenue Support Specialist to support day-to-day Order-to-Cash activities. This role focuses on order processing, billing, collections, and revenue-related tasks based on established processes and approved contract terms. The ideal candidate is organized, comfortable working in NetSuite, and thrives in a task-oriented, execution-focused environment.

What You'll Do

Order & Billing Processing:

• Enter and maintain sales orders in NetSuite based on approved contract terms including project set up
• Ensure orders are complete, accurate, and ready for billing
• Set up new customers in NetSuite

Revenue & System Support:

• Create revenue schedules and updates in NetSuite ARM based on predefined rules
• Support revenue-related transactions such as credits, rebills, and adjustments

Invoicing & Usage Billing:

• Prepare and issue customer invoices, including monthly usage-based billing
• Validate billing inputs and resolve basic billing discrepancies
• Assist billings & collections in resolving billing discrepancies, and respond to inquiries promptly.
• Credit & Rebill Execution:
• Process approved credit memos and rebills resulting from customer changes or corrections

Month-End Support:

• Assist with month-end close activities, including billing reviews and basic reconciliations
• Provide documentation and support for audits as needed

Cross-Functional Coordination:

• Partner with Sales, Deal Desk, and Accounts Receivable to resolve order or billing issues
• Escalate contract interpretation or policy questions as needed

Required qualifications:

• 1–3 years of experience in billing, invoicing, order management, or revenue operations
• Experience working in NetSuite or a similar ERP/billing system preferred
• Familiarity with subscription or usage-based billing models is a plus
• Basic understanding of revenue processes (ASC 606 or IFRS-equivalent knowledge is helpful but not required)
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent organizational and time-management skills, with the ability to prioritize and meet deadlines.
• Effective communication skills to collaborate with customers, team members, and cross-functional departments
• Accountable in a remote work environment.

Nice to have:

• Big 4 public accounting experience and SaaS/technology industry experience strongly preferred

Based in Mountain View, California, DNAnexus is experiencing rapid growth and is searching for the best talent to join our team. We recently completed a $200 million financing round to advance our growth globally to further serve leading healthcare and life science organizations. Key investors include Google Ventures, Perceptive Advisors, Northpond Ventures, TPG Biotech, and Foresite Capital. 

DNAnexus will provide the necessary support to enable the ideal candidate to work remotely within the Czech Republic.