Bilingual Member Service Representative

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

High volume of inbound calls daily, 50-60 calls. Representatives are expected to answer incoming calls from marketplace members. Representatives will be collecting payments from the Healthcare Exchange Marketplace Members. Representatives will be expected to answer an array of questions for members (i.e. I.D. Cards, Primary Care Physicians, Specialists, General Questions). In addition to answering questions representatives will be expected to be able to multitask; toggling multiple screens, researching, as well as simultaneously typing and maintain conversations with customers is expected.

• Phenomenal Customer Service 
• Bilingual Speaking 
• Call Center or High Volume Face to Face Interaction Experience 

Hours: Mon-Fri 8 hour shifts between 8am-8pm (2 weeks of training)

Pay rate: $16/hr

Interested in being considered? 

If you are interested in applying to this position, please contact Jeff St Louis at 407-636-7030x223 and click the Green I’m Interested Button to email your resume.