Bilingual Czech/English Travel Advisor | Athens Greece - GRE5

At the moment Cross Border Talents is looking for fluent Czech speakers to work in tourism sector for a top hospitality brand in the world. Are you interested in moving abroad?

Your Role as a Customer Advisor:

• Respond and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

Requirements for the Customer Advisor:

• High School Diploma or Higher
• Native or Fluent Czech ;
• Good level of English, C1;
• Writing speed: 20 words per minute
• Active Listening
• Good Problem Solving Skills
• Strong troubleshooting skills

Benefits

What to Expect:

• 14 attractive salaries + performance bonus + benefits;
• Remote possibility within Greece
• Accommodation in a great hotel for the first two weeks,
• Relocation support fee
• signing bonus
• Private health & life insurance;
• 25 days annual leave per year 
• Intensive tourism skills and software training
• Diverse and community minded organization
• Career-growth and lots of learning opportunities
• Working hours: Monday-Friday 40h per week = is 8 hours per day / 5 days a week;