Bilingual Customer Service Representative

Viamericas

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Tijuana, Baja California on site Until 8/21/2026 First posted June 6, 2026 Last posted June 6, 2026
Job description
Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries.  At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services.  We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.

We are a company that specializes in providing financial services for migrants and we are looking for our next bilingual telephone executives for customer service.

Responsabilities

  • Type in data provided directly from customers. Data entry.
  • Take Inbound and outbound calls in English.
  • Handling calls to provide information and resolve any questions, requests, or problems the client might have. NOTE: No sales. 
    • Information Security Responsibilities
     
  • Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal.  This should be done within 30 days of hire and repeated annually.
  • Attend periodic Information Security training provided by Viamericas’.
  • Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.

Benefits

  • $4,700  to $ 5,000 Mexican pesos GROSS weekly
  • Fully paid training.
  • Transportation bonus.
  • All law benefits, from day one.
  • Monthly quality and efficiency bonuses.
  • 3 meals a week, fully paid for the company.
  • Job stability with permanent employment contract.
  • Growth opportunities within the company.
  • Excellent location, accessible to all public transportation (Zona Rio Tijuana)

Requirements

  • Intermediate to Advanced English
  • EXCELLENT customer service skills.
  • Flexible Schedule.
  • High School Diploma.
  • Customer service experience not required, but desirable.
  • Basic computer skills/Good operational computing skills (Microsoft Office, Microsoft Windows, Internet Browsers).
  • Complete documentation: Resume, address, INE, RFC (Constancia de Situación Fiscal), CURP, NSS, 2 Letters of recommendation (personals and from previous jobs).
  •  Proof of Covid-19 Vaccination. 
Come work for industry leaders! We are the fastest growing company in the industry, with best in class products.  We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
About this role

Summary

Provide inbound/outbound customer support in English, handling inquiries and data entry.

Job title

Bilingual Customer Service Representative

Experience level

not specified

Industry

financial services

Location requirements

Tijuana or remote, candidate must be in Tijuana or allow remote work.

Salary

$25k–$27k

Management role

No

Skills & keywords

Required skills

intermediate to advanced englishcustomer service skillsbasic computer skillsdocumentation

Preferred skills

customer service experience

Specializations

customer servicebilingualcall handlingdata entry
Locations

Structured locations inferred from the posting.

Tijuana, Baja California, Mexico

On-site City

Tijuana, Baja California, Mexico

Remote City
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