Bilingual (Chinese & English) IT Support Specialist

GenScript Biotech Corporation is a leading Contract Research Organization and the world leader in biotechnology reagent service industry, as well as an open platform for pre-clinical drug discovery and pharmaceutical development, located in Piscataway, New Jersey. Our core business is in life science research, products and sevices. We are driven by innovative technologies, providing services including gene synthesis, custom protein and antibody services, and antibody, protein and catalog products. As a public company (HK Stock: 01548), our mission is to make human and nature healthier through biotechnology. Established in 2002, we have built our commercial and production centers in New Jersey, United States and Nanjing, China. More than 13,000 peer-reviewed journal articles have cited GenScript’s services and products. There are also branches in Ireland, Netherlands, and Japan. We have been serving more than 100 countries and 200,000+ customers around the world for more than 16 years. For more details, welcome to visit our website www.genscript.com.

Objective:
The IT Support Specialist provides a point for questions and issues generated by users of the company’s systems.
He/she is responsible for providing an interface between the IT department and users. The IT Support Specialist
ensures that all reported issues are recorded and categorized, and either resolved immediately or delegated to the
appropriate resource.

Responsibility:
 Provide the initial point of contact for all systems users with IT related issues.
 Ensure that all requests are logged, classified, and delegated appropriately.
 Maintain a library of reported issues and solutions.
 Collect feedbacks from users to continuously improve the quality of IT Service.
 This position is responsible for investigating and collecting user feedback in order to continuously
improve the quality of service.

Requirement:
 Associate’s degree or above.
 Excellent communication skills. Able to write, read and speak in Mandarin and English is a Must.
 Excellent Customer Service skills.
 Knowledge about computer hardware and software is a Plus.

All your information will be kept confidential according to EEO guidelines.