Benefits Administration - Technology Specialist

Job purpose:

The BenAdmin Technology Specialist is at the heart of how our clients experience benefit administration technology. This is not a broad IT or general technology role — it is a specialized position focused specifically on the platforms and tools used to administer employee benefits, with Employee Navigator at the center.

As a vital member of the Experience Team, this role owns the client onboarding journey, drives the group renewal process, and serves as a trusted resource for benefit administration technology support. Beyond day-to-day operations, this position helps shape the training, strategy, and vision behind our benefit admin systems — making a real impact on both the client experience and the way our team works.

Duties and responsibilities

• Premier user for BenAdmin system.

• Responsible for client onboarding, group renewal process and updates to the BenAdmin System.

• Support other HUB Team’s with technical issues and provide ongoing training as needed.

• Assist supervisor with ongoing trainings, documents, and presentations for internal staff.

• Perform cross company system audits, updates and take preventative measures to prevent financial risk to the company and its clients.

• Assist Clients with triggering Payroll Integrations and integration process if needed

• Stay abreast of Ben Admin technology, submit escalated service tickets and enhancement requests, as necessary.

• Assists in the set-up and monitoring of EDI files.

• Assists in the set up and monitoring XML Files and API Files when applicable

• Maintains positive relationships both internally and externally

• Maintain HUB Values including HIPPA Compliance.

• Ensures we are meeting HUB turn-around times.

Work experience:

• 1-2 years working for a carrier or brokerage firm preferred
• Knowledge of Employee Navigator is preferred.
• Experience with benefits and enrollment systems preferred.

Knowledge and Skills

• Strong verbal and written communication skills
• Analytical and problem-solving abilities
• Proficient in Microsoft Office – intermediate to expert user level preferred.
• Excellent organizational skills
• Ability to work well under pressure with attention to detail
• Team oriented self-starter with ability to prioritize, monitor and control workflow deadlines and be flexible
• Detail oriented
• Sense of urgency
• Understanding of benefits & benefit terminology
• Proficient typing ability
• High degree of independence and problem-solving skills

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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