Dealership:

Suburban Honda Farmington Hills

BDC Manager

• Manage and optimize 1,200–1,800 monthly sales opportunities.
• Ensure timely lead response, follow-up, and appointment generation.
• Monitor salesperson CRM activity, response times, and lead conversion performance.
• Coach and develop the sales team on phone skills, follow-up, and appointment setting.
• Partner with Service to drive Service-to-Sales opportunities and customer retention.
• Track and report key performance metrics, identify trends, and recommend process improvements.
• Maintain CRM accuracy and ensure dealership process compliance.
• Communicate effectively with Sales, Service, Finance, and dealership leadership.

• Strong leadership and communication skills.
• Ability to quickly integrate into a fast-paced, high-performing dealership.
• Highly organized, detail-oriented, and accountable.
• Proven ability to coach and develop others using performance metrics.
• Experience managing high lead volume in an automotive dealership.
• Proficiency with VinSolutions, CarWars, Foureyes, vAuto, and dealership reporting tools is preferred.

What We Offer:

Competitive pay

• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.