Barista - Customer Service

Burlington, MA, us on site Until 8/22/2026 First posted March 21, 2025 Last posted March 21, 2025
Job description

Caffe Nero, The Italian Coffee Company, has arrived growing in Boston.

We now have 15 cafes successfully opened in and around Boston and we have more to come in the next 12 months.

We are now hiring Baristas to join the team at our upcoming location at the Burlington Mall.

Immediate start and training available at our cafes. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Job Responsibilities:

  • Smile and welcome customers when they enter the coffeehouse
  • Prepare & serve handcrafted coffee beverages
  • Serve fresh baked pastries and handmade sandwiches
  • Provide 1 to 1 service to all customers; from hello to goodbye
  • Follow Caffe Nero coffee standards everyday
  • Develop and maintain a knowledge base of the evolving products and services

What You Can Expect
Family Environment filled with Our people who are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design! Learning to perfect your coffee making skills and to deliver a top rate experience to our customers. The opportunity to develop your career -- fast! Over 80% of our current Store Managers started out as baristas, and we have ambitious growth plans.

Employment Type:

  • Full time

Please attach your resume to be considered.





  • Must be passionate about taking care of customers and making them happy
  • Contribute daily to the Caffe Nero team
  • Get to know, support, and care for your Caffe Nero family
  • Enjoy working in a fun, yet demanding and fast paced environment
  • To succeed, we feel you will need to have a great attitude and lots of energy. In return you will receive full training on everything from how to make an Espresso to a Decaf Soy Latte to training to become a Manager in the future.
  • This is a great opportunity to start or advance your career.



All your information will be kept confidential according to EEO guidelines.

About this role

Summary

Assist customers, prepare coffee, serve baked goods, and provide excellent service in a fast-paced environment.

Job title

Barista - Customer Service

Experience level

entry level

Industry

food and beverage

Location requirements

Burlington, MA, US; on-site work only

Salary

Not specified

Management role

No

Skills & keywords

Required skills

customer servicecommunicationfast-paced environment

Preferred skills

coffee makingteamworkfast learner

Specializations

coffeebeveragescustomer service
Locations

Structured locations inferred from the posting.

Burlington, MA, USA

On-site City