Banking Services Manager

Job Description:

Location: Home Office – Topeka, KS

Department: Deposit Operations / Banking Services

Join a team that keeps our bank running smoothly — and our customers smiling.

Are you a detail-driven banking professional who loves leading teams, streamlining processes, and making an impact behind the scenes?

We are seeking a Banking Services Manager to lead our Banking Services department and ensure smooth, efficient back-office operations. In this role, you’ll be the driving force behind the systems and processes that support our deposit accounts, customer communications, and regulatory compliance. You’ll lead a talented team, collaborate across departments, and use a risk-based mindset to keep operations strong and customer experiences seamless.

What You’ll Do

• Lead and develop your team. Build a supportive, high-performing culture where people thrive and take pride in their work. Hire, coach, and grow your team members while ensuring alignment with our mission and values.

• Drive operational excellence. Oversee processes tied to deposit account maintenance, customer correspondence, deposit account collections, consumer lending, and legal notices (like levies, garnishments, and subpoenas).

• Champion compliance and quality. Use a risk-based approach to monitor workflows, ensure accuracy, and uphold regulatory and internal standards.

• Collaborate across departments. Partner with Customer Experience, Operations, IT, and others to align priorities, improve systems, and enhance the overall customer journey.

• Monitor performance and plan strategically. Deliver on KPIs, provide actionable insights, and contribute to department and bank-wide initiatives.

• Keep learning and improving. Evaluate systems, analyze processes, and recommend changes that enhance efficiency and customer satisfaction.

What You’ll Bring

• Experience: At least 3 years in banking, including 1+ year in a leadership or supervisory role.

• Education: High school diploma required; college degree preferred.

• Skills & Knowledge:

  • Strong grasp of deposit operations, FDIC regulations, BSA, and related compliance areas.

  • Advanced Excel skills and comfort with system integrations and testing.

  • Excellent communication skills — written and verbal — for working across teams and with customers.

  • A proactive, analytical mindset with the ability to spot improvement opportunities and lead change.

Why You’ll Love Working Here

You’ll join a trusted financial institution that values teamwork, accountability, and innovation. We believe in empowering our employees, recognizing great work, and creating an environment where people feel supported to succeed.

If you enjoy leading teams, improving operations, and making banking better for customers, we’d love to meet you.

Apply today — and help shape the future of our Banking Services operations.

In 2024, Newsweek selected Capitol Federal as one of the best places to work in America!

To learn more or apply go to  https://www.capfed.com/about-capfed/careers

CapFed® is an equal opportunity employer.