Overview

Guides workflow, manages exceptions, assists in process improvement and related projects within assigned COE.

Primary Responsibilities:

Monitor work flow and serve as liaison between assigned COE unit and management.

Provide training and coaching to assigned COE team on daily work functions and approve work of assigned team. Assist with onboarding new hires.

Assist with production work on an as needed basis.

Complete daily production reporting for assigned COE team.

Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.

Participate in special projects as assigned.

Manage and provide guidance on exceptions occurring within the team.

Identify opportunities and assist with implementation of approved process improvement efforts for assigned team.

Reconcile the general ledger as required by assigned area.

Approve daily team productivity reports, ensuring they accurately reflect team activity.

Research and resolve routine internal and external customer issues and escalations within assigned area.

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Education and Experience Required:

Minimum of 4 years’ higher education and/or work experience
Work leadership experience
Strong customer service skills
Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.

Education and Experience Preferred:

Proven verbal and written communication skills
Knowledge of systems, documents and procedures in assigned area

Schedule:

This role reports out of Montgomery Park in Baltimore, MD in compliance with the Bank's hybrid model. Shift hours are Monday - Friday 10:30 AM- 7:00 PM.

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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Baltimore, Maryland, United States of America