Back office L2 Engineer - OSS
Ericsson
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About this opportunity:
We are Looking for candidate who will be Handling OSS Operations and maintaining service availability for OSS nodes with proper work focus for Alarm handling, support Hardware/software/configuration related issues, configuration of all Nodes pertaining to OSS domains and emergency handling/outage Support for OSS Nodes.
What you will do
• Fault management including TT handling and fault localization within SLA
• DT MOP preparation and CR Implementation
• Configuration activities
• Incident recovery within SLA
• Preventive and corrective maintenance activities
• SW updates and Upgrades
• Acceptance test for new introduced systems• Investigate technical problems, troubleshoot systems that are in operation and if requested, participate in the remedy of systems in case of critical situations involving OSS nodes
• Manage and solve a network of multi-vendor OSS devices.
• OSS Node expansions, replacements & new plans.
• Handling Third party Cases with vendors.
You will bring
• BSc. degree in computer science or Engineering, major in IT/ Communication or equivalent
• At least 5Years of validated experience in leading and motivating teams
• String skills in steering the team efforts via automations
• Ability to identify the weakness in the team and close such gaps
• String understanding for the Network Ops rules and processes
• Highly skilled in drafting OLS and WLA needed to improve the business figures
• Strong Hands-on experience in O&M for different OSS Systems (OSS RC, ENM, U2020 etc).
• Strong Hands-on experience in Operating and troubleshooting, upgrades for OSS RC & ENM
Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
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Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 769147
Summary
Handle OSS operations, manage incidents, and maintain service availability.
Job title
Back office L2 Engineer - OSS
Experience level
5+ years
Industry
telecommunications
Location requirements
Located in Cairo, Egypt; remote work not allowed.
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Cairo, Cairo Governorate, Egypt