AVP - Independent Channel Operations and Strategic Solutions

The Independent Broker Dealer (IBD) Channel Operations & Strategic Solutions Leader owns the end-to-end experience for Symetra’s IBD distribution channel. This leader is accountable for understanding the needs of independent financial professionals, broker-dealer home offices, and internal partners, and for turning those needs into prioritized actions that improve ease of doing business, operational performance, and advisor satisfaction.

This role leads the IBD Experience Forum and partners across distribution, operations, product, technology, data, compliance, and delivery teams to evaluate quantitative and qualitative signals, identify friction points, make prioritization recommendations, and ensure channel-specific needs are placed on the appropriate delivery roadmaps.

The ideal candidate combines channel strategy, operations leadership, and experience design with the ability to influence cross-functional decisions and drive measurable improvements in scale, speed, and service.