Aviation Underwriting Assistant II

Job Summary

Under supervision, performs various clerical tasks to assist in the processing and renewal of Aviation policies and contracts for the Underwriting department.

Key Responsibilities Intro

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, Ireland, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine Group, and more than forty years of growth, profitability, and stability, we offer insurance products in more than 100 classes of specialty insurance.  We provide our employees with a collaborative and rewarding environment within which to gain the knowledge, skills, and experience that lead to a rewarding career.

Relying on limited experience and knowledge, this role is responsible for accomplishing the following assignments. These assignments are varied in nature and frequently non-routine.

Key Responsibilities

•       Assist Underwriters daily in quoting and servicing accounts in an accurate and timely manner, within level of expertise, utilizing manuals, company policies, reference material, etc., as needed.

•       Request additional data requested by Underwriting to facilitate pricing, along with premium and loss information for risk analysis and experience rating, where required from the appropriate sources (agent, production representative) as directed.

•       Issue various certificates, as required, in a timely manner.

•       Maintain diary and suspense file to ensure that all Underwriters' requests are answered within specified periods of time.

•       Liaise between Underwriters and Agents by fax and/or phone to obtain or confirm information to ensure accurate quote.

•       Assist in evaluation of renewals by collecting updated application information, updated loss and premium data checking exposures, values and rates, etc. as directed by Underwriting.

•       Prepare expirations and forwards to Underwriting accordingly.

•       Maintain declined and dead quote files, as directed.

•       Review new setups and binders, checks for accuracy.

•       Assist Underwriter in preparation of reports and logs, as required.

•       File and fax of quotes, agent correspondence, etc.

Liaise between Processing and Underwriter.

Competencies

Planning

•  Follow work plans, established timelines, and pre-defined goals for assigned work.

•  Meet commitments on deadlines.

Communication

•  Develop strong customer focus and high service level relationship with clients.

Cost Management

•  Perform work thoroughly in a cost-efficient manner and at a high productivity level.

•  Utilize company resources effectively.

Business Controls and Policies

•  Comply with all corporate policies and procedures.

•  Take all reasonable steps to safeguard company assets against waste, loss, unauthorized use and misappropriation.

•  Report any breakdown in controls to a supervisor or manager.

People Management

•  No people management responsibility

May assist in orienting and training less experienced employees.

Education

Education Level High school or GED

Experience

Years of Experience 2 Years

Area of Experience Relevant and progressive experience in Underwriting

Other

•       Ability to read and interpret documents such as plan of benefits, bid specifications, claim reports, and procedural manuals

•       Possess and have ability to apply basic knowledge of principles, practices, and procedures

•       Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy

•       Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously

Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

Additional Working Conditions and Physical Demands

•       Overtime hours may be required to fulfill job responsibilities

•       May be required to remain stationary for extended periods of time

•       May be required to move up to 10 pounds

•       Must be able to operate a computer and other devices

Close vision and ability to adjust focus, such as required to read a computer screen

Note

This document is intended to describe the general nature and level of work being performed, and is not to be construed as an exhaustive list of all responsibilities, duties and skills required for the job.

TMHCC will consider all requests for reasonable accommodation as outlined in the Employee Handbook. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.