AV Engineer

Topgolf is seeking an experienced AV Engineer to join our Technology team based at our home office in Dallas, TX. This role plays a pivotal part in ensuring the seamless operation, support, and evolution of AV systems across our growing fleet of venues in the U.S. You'll collaborate with Facility Managers, Tier 1 support, and other cross-functional teams to diagnose, improve, and innovate our AV infrastructure.

Key Responsibilities

• Coordinate with third-party vendors to manage and oversee onsite remediation of AV issues at Topgolf venues.

• Support venue Facility Management teams with guidance, best practices, and recommended repair actions for AV infrastructure.

• Develop and maintain clear documentation and troubleshooting guides for Tier 1 and frontline teams to triage AV issues effectively.

• Evaluate existing AV systems and recommend enhancements, upgrades, or replacement products to improve performance and consistency.

• Contribute to AV system design and architecture for new venue builds, ensuring alignment with Topgolf standards.

• Research and recommend new AV technologies and products for enterprise-wide implementation.

• Support the Dallas home office AV infrastructure, including video conferencing (Cisco Webex), IPTV, digital signage, and LED displays.

• Provide subject matter expertise in DSP programming, SAVI control systems, digital signage platforms (e.g., LG WebOS), and signal flow.

• Interpret and work from AV blueprints, construction documents, and signal flow diagrams.

• Partner with the Networking and IT teams to ensure effective operation and integration of IP-based AV systems.

Required Qualifications

• 5+ years of experience in commercial AV design, integration, or support, preferably across multi-site operations.

• Proven experience working with vendors to manage onsite service calls, repairs, and upgrades.

• Advanced knowledge of DSP systems (preferably Q-Sys), IP encoders, SAVI controls, and Cisco Webex platforms.

• Familiarity with LG WebOS, digital signage content management systems, and IPTV infrastructure.

• Strong understanding of AV signal flow and the ability to read and interpret technical documentation.

• Proficiency with microphones, LED video walls, distributed audio systems, projectors, and professional AV hardware.

• Working knowledge of basic networking principles (IP addressing, VLANs, PoE, etc.).

• Strong organizational and communication skills, with a proactive, self-starting mindset.

• Experience with AV system validation, commissioning, and documentation.

Preferred Qualifications

• AVIXA certifications (CTS, CTS-I, or CTS-D) or Q-Sys Level 1+

• Experience in hospitality, entertainment, or high-volume guest environments

• Familiarity with Crestron, Extron, or AMX systems (with focus on SAVI preferred)

• Project management or vendor relationship experience

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.