Automotive Service Manager

Baker Chevrolet GMC South Haven

Baker Auto Group is one of the region's premier auto groups, serving communities throughout western Michigan.  We currently have a terrific opportunity for a qualified Service Manager at our Chevrolet/GMC store in South Haven, MI.  If you have a proven track record of maximizing Technician proficiency and customer satisfaction, all while driving additional gross profit, your next job awaits!  This is a full-time, salaried position with performance bonus.

What the right candidate brings to the table:

• You’ve done this job before.  You have the playbook and you know how to execute.
• You are not the person needing the training, you are the person doing the training.
• You know how to recruit, staff and motivate every person in the department.

Job Responsibilities:

• Creates a world class customer experience by developing a top-tier Advisor team.
• Maximizes Technician proficiency by ensuring work flows smoothly through the shop.
• Hires, trains and manages department team members.
• Maintains service pricing and computer system parameters.
• Understands and ensures compliance with the manufacturer warranty and policy & procedures.
• Controls areas of waste; keeps receivables, unapplied time and policy expense within guides.
• Oversees shop maintenance and upkeep.
• Ensures the department and personnel remain compliant with company, factory and government policy and regulations.

Skills & Qualifications:

• 5 years of experience in the retail automotive service business.
• Minimum 2 years of experience as a Service Manager.
• Experience with General Motors and CDK dealer management system are a plus.
• A current valid driver’s license is required.
• High School Diploma or equivalent; College degree is preferred.

 Benefits Include:

• Health, dental, life and vision insurance
• 401(k)
• Paid Time-Off
• Continued professional development
• M-F work schedule