Associate, Vendor Experience

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Handle an average of 250 vendor-related calls per month, addressing a wide range of inquiries and concerns.
• Provide comprehensive support to all vendor-related issues, ensuring timely and effective resolution.
• Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards.
• Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.
• Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes.

• Bachelor’s degree in Business Administration/English or equivalent preferred
• Ideally 1 or 2 years of relevant working experience related to call center or customer service or
• relevant; Prior call center experience a plus, but not compulsory
• Proficiency in Technical/System Knowledge (G-suite, Salesforce is a plus)
• Proactive and self-motivated individuals who thrive on meeting targets
• Excellent English communication skills, with the ability to resolve issues using standard procedures.
• Experience in the FMCG, Retail, or Telecommunications industries is an advantage.