Associate Software Engineer

Key Responsibilities

1. Platform Monitoring & Operational Support

• Monitor enterprise integration platforms including MuleSoft, GoAnywhere, EDBIC, ELK/Elastic.
• Proactively identify integration failures, performance issues, and data discrepancies.
• Support 24x7 operational coverage through shift-based rotations as required.
• Ensure timely incident acknowledgment, triage, and resolution within SLA.

2. Incident & Problem Management

• Handle L2 production incidents, perform impact analysis, and drive recovery.
• Participate in RCA and CAPA activities, documenting root causes and preventive actions.
• Coordinate with leads and cross-functional teams during major incidents and escalations.

3. Automation & Tooling

• Develop and enhance automation solutions for operational efficiency (e.g., alerting, ServiceNow ticket creation, health checks).
• Build and maintain monitoring dashboards (Elastic/Kibana) to improve visibility and proactive detection.

4. Deployment & Change Support

• Support deployments and post-deployment validation across integration platforms.
• Ensure adherence to Change Management (CRs, freeze windows, approvals).
• Assist with version upgrades, configuration changes, and platform maintenance activities.

5. Documentation & Knowledge Management

• Maintain clear runbooks, SOPs, and operational documentation.
• Participate in knowledge transfer sessions and support onboarding of new team members.
• Provide regular work summaries and updates for leadership visibility.

Roles & Accountability

Associate Software Engineer

• Own day-to-day operational tasks assigned during shift.
• Ensure process adherence for incident handling, monitoring, and escalation.
• Actively participate in continuous improvement and automation initiatives.