Associate, Resorts Services

REQ9398 Associate, Resorts Services (Open)

POSITION SUMMARY:

The Associate, Casino Services plays an important role in heart of house Business Development team. The Associate, Casino Services is responsible to contact the targeted / potential businesses or private individual player by telephone in order to promote City of Dreams Casino Marketing packages or services. Assist the hospitality / client services team on making any necessary prearrangement and requests for the players (i.e. reservations, travel arrangement) to ensure the hassle-free travel of the players.

PRIMARY RESPONSIBILITIES:

• Have full understanding of products, make strategically outbound and inbound telemarketing call (operate 24 hours);
• Prearrange and coordinate with respective department / team to arrange the accommodations and requests for the expected arrival players (i.e., Room reservations, travel arrangement, F&B)
• Scheduling and rostering of Business Development Team
• Handle administrative activities in a timely and complete manner;
• Assist in performing periodic data analysis and reporting to discover the trends and members’ preference;
• Assist arranging event settings for premium players
• Works with related departments to ensure the hassle-free stay for premium players
• Perform any other duties or projects as assign by Assistant Manager, Casino Services

KEY PERFORMANCE INDICATORS:

As agreed with the Company

QUALIFICATIONS:

Experience

• One year or above relevant experience in sales and promotion field, preferably in casino marketing
• Previous telemarketing sales or outbound sales is an advantage
• Displays a high commitment to improving customer service
• Motivates others to achieve business objectives and common goals
• Encourages people to work as a team
• Adopts and implements new approaches and practices to meet changing circumstances

Education

• Tertiary Qualifications

Skills / Competencies

• Computer literate
• Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
• Ability to converse in foreign language(s) will be an added advantage
• Pleasant and mature disposition
• Able to define problems, collect data, establish facts, and draw valid conclusions
• Able to work under pressure and result driven
• Has strong organizational and time management skills
• Has strong phone presence
• A team player