Associate, Podcaster Success—U.S. Only
Slate
Apply to this job Remote - US ONLY remote Until 9/25/2026 1+ years exp H-1B sponsor history First posted October 19, 2025 Last posted July 27, 2026
Job description
About the Role
At Supporting Cast, we help your favorite podcasts—shows from leading publishers like NPR, SiriusXM, and NBC, as well as beloved independents—build sustainable businesses through paid subscriptions. We’re looking for a Podcast Success Associate to join our small, high-impact team and work directly with creators shaping the future of podcasting.
You’ll guide new partners through onboarding, help them launch, and support their subscription growth. Along the way, you’ll gain unique insight into the strategies behind some of the most successful premium podcasts in the world.
What You’ll Do
- Onboard podcasters and publishers, guiding them through setup, launch planning, and early success
- Serve as a trusted point of contact for the clients we work with, answering questions and troubleshooting technical issues
- Create and improve support resources—FAQs, guides, templates—to help partners self-serve at scale
- Share partner insights with our product and engineering teams to make our tools even better
- Proactively check in with partners to drive adoption, grow subscriptions, and reduce churn
- Assist with technical implementations—for example, helping publishers implement our WordPress plug-in or embedded solutions on their existing website
- Help publishers migrate their offerings and subscribers from competing platforms
Must-haves
- 1–3 years in customer success, account management, podcast operations, audience development, subscription management, or other relevant field
- A genuine customer-first mindset—you like solving problems, don’t shy away from demanding clients, and take pride in making partners feel supported
- Excellent written and verbal communication skills
- A problem-solving mindset: resourceful, curious, and eager to learn
- Comfort with common productivity tools (Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets)
- An interest in using A.I. tools to help scale a fast-growing company
Nice to have
- Experience with subscription or membership businesses (Patreon, Substack, etc.) and/or Stripe integrations
- Familiarity with podcast publishing tools/workflows (i.e., RSS, hosting platforms—e.g., Megaphone, Omny, Acast, Art19, Simplecast, Libsyn, etc.—Apple Podcasts Connect, Spotify for Podcasters)
- Knowledge of audience growth strategies in podcasting, newsletters, or the broader creator economy
- Experience writing and executing audio promo campaigns and/or experience writing action-oriented copy (CTAs, subject lines, headlines, landing page copy)
- Experience with common publishing, CRM, or analytics tools (WordPress, Mailchimp, Zapier, HubSpot, Google Analytics, Amplitude, etc.)
- Experience working with engineers, product teams, and Agile planning frameworks
Why Supporting Cast
- Help leading publishers and independent podcasters make great work on their own terms
- Join an innovative, industry-shaping team. First we built one of podcasting’s earliest, most successful subscription businesses at Slate. Then, at Supporting Cast, we built a best-in-class technology that became the model everyone else followed.
- Be part of the open podcast and open subscription movement, where publishers own their future
- Help shift podcasting toward a revenue model that rewards quality and builds loyal communities
- Enjoy competitive salary and benefits in a remote-first, mission-driven team
About Supporting Cast:
Supporting Cast is a podcast monetization platform that helps top publishers and creators offer premium subscription content directly to listeners. A proponent of the open podcast ecosystem, we make it seamless for subscribers to access premium podcast content in their favorite app—no new app to download—and give publishers the tools to grow and manage their paying audience with flexible integrations, analytics, and payments.
We’re a small, fully remote company with a strong belief in the future of listener-supported media. As our subscriber base grows, we’re looking for a thoughtful and detail-oriented problem solver to help us deliver a great experience to the people who matter most to our clients—their paying listeners.
Supporting Cast began at Slate, is a daily online magazine and podcast network that helped invent the voice of the web. After helping Slate build one of podcasting’s earliest and most successful subscription businesses, Supporting Cast was spun out as an independent platform serving publishers across the industry.
Supporting Cast is an affiliate of the Graham Holdings Company (NYSE:GHC). GHC is a diversified holding company whose operations include educational services; home health and hospice care; television broadcasting, online, print, and local TV news; automotive dealerships; manufacturing; hospitality; and consumer internet companies.
Supporting Cast is an affiliate of Graham Holdings. Read the Graham Holdings Company California Worker Privacy Statement here.
Compensation (from employer):
55000–65000 USD per year
About this role
Summary
Guide podcasters through onboarding, support subscription growth, troubleshoot technical issues, and improve support resources.
Job title
Podcast Success Associate
Experience level
1-3 years
Minimum experience
1+ years exp
Industry
software
Location requirements
remote - US only, work from anywhere in US
Salary
$55k–$65k
Visa sponsorship
H-1B sponsor history
Management role
No
Skills & keywords
Required skills
customer successcommunicationproblem solvingproductivity toolsAI tools
Preferred skills
subscription businessespodcast publishingaudience growthaudio campaignsanalytics tools
Specializations
podcastingsubscription managementcustomer successpodcast publishing toolscreator economy
Locations
Structured locations inferred from the posting.
United States
Remote Country