Associate Manager - Technical Advisor

At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description;

• Document and validate customers’ requirements and map to Project functionality.

• Creating a system blueprint and dataflow diagram for each project

• Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production

• Attend internal project meetings and provide status on progress of activities and deliverables. • Ensure infrastructure meets technical specifications and best practices

• Be a "go-to" resource for specific functional areas for both internal and external users

• SQL scripting to meet customer needs

• Document solutions and contribute to a solutions repository

• Document best practices and share with the Practice

• Contribute to internal knowledge share; review posted feedback on a continuous basis, and respond to questions • Participate in Continuing Education sessions

• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release

Qualifications:

• Bachelor's Degree Or any combination of education and experience would provide the required qualifications for the position.

Experience:

Required:

• 8+ years of experience in healthcare IT in a technical role -- preferably SQL DBA (8+ years exp)

• Experience with software in a SaaS / Cloud computing environment. Knowledge, Skills, & Abilities:

• Ability to read and understand a technical specification from a vendor.

• Ability to analyze vendor feedback and determine root causes and next steps. • Industry certification in networking, SQL, AWS/Azure, etc.

• Experience with software in a SaaS / Cloud computing environment.

• Customer relationship acumen.

• Ability to engage with multiple projects & customers at the same time and manage priorities.

• Excellent organization, communication, and collaboration skills.

• Ability to lead and facilitate customer workshops and sessions.

• Superior technology and troubleshooting skills.

• Ability and willingness to travel to customer sites as needed.