Associate Learning & Development Manager (Customer Care)
Traveloka.wd3.traveloka
Apply to this job Philippines - Local Office Until 8/22/2026 First posted November 5, 2025 Last posted November 5, 2025
Job description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
- Deliver training for new hires and tenured employees.
- Review existing training materials and provide actionable insights. Develop or modify content for onboarding, upskilling, or refresher training.
- Monitor assigned BPO’s training performance and ensure training requirements are met.
- Serve as the primary support, promptly addressing learner and stakeholder questions with a positive, proactive approach.
- Partner with the product team to implement SOP updates. Collaborate with PIC in relevant functions by providing data to identify performance gaps, coaching needs, and recognition opportunities.
- Collect and analyze training data to measure learner progress and program effectiveness. Maintain accurate training records and prepare reportson outcomes and improvements for leaderships.
Requirements
- Minimum 4 years of proven experience in delivering training, facilitating learning sessions, and supporting talent development initiatives within a customer service environment
- Skilled in delivering engaging presentations and clear communication in both live classroom and virtual training settings
- Strong understanding of learning principles and different delivery techniques
- Experience in creating materials to improve new hire performance and support continuous learning for tenured employees
- Experience working within BPO, shared services, or globally distributed support teams
- Enthusiastic and outgoing with a strong ability to inspire and energize learners in fast-paced, interactive settings
- Skilled in analyzing performance data and providing targeted coaching to drive improvement
- Proven ability to thrive both independently and as part of a collaborative team
- Outstanding proficiency in both written and verbal English communication
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
About this role
Summary
Deliver and improve training programs for customer service teams, analyze data, and support talent development.
Job title
Associate Learning & Development Manager (Customer Care)
Experience level
4+ years
Industry
bpo
Location requirements
Philippines - local office, remote not specified
Salary
Not specified
Management role
No
Skills & keywords
Required skills
trainingcommunicationdata analysiscontent creationcustomer service
Preferred skills
None specified
Specializations
traininglearningcoachingperformance analysis
Locations
Structured locations inferred from the posting.
Unknown location
Work arrangement unknown