Associate Investigator, Trust and Safety

Accountabilities:

The Associate Investigator, Trust and Safety will serve as a frontline contributor responsible for detecting risks, investigating platform activity, and maintaining a secure user environment. This role requires strong analytical judgment, operational discipline, and the ability to manage sensitive cases efficiently.

• Manage high volumes of user inquiries through communication platforms, providing clear, professional responses while identifying opportunities to improve processes.
• Review account, login, registration, and transaction fraud alerts to detect and prevent suspicious behavior.
• Conduct investigations involving identity verification, payment activity, user behavior, and potential marketplace abuse.
• Analyze user-generated content to ensure compliance with community standards, policies, and terms of service.
• Handle global data deletion requests while maintaining accuracy and confidentiality.
• Research and document complex payment disputes and chargeback-related investigations.
• Maintain detailed investigation records and contribute insights that improve trust and safety operations.
• Collaborate with internal teams to support operational improvements and risk mitigation initiatives.

Requirements:

The ideal candidate brings experience in trust and safety, risk operations, customer support, or a related investigative environment. They are analytical, detail-oriented, resilient, and passionate about creating safer online experiences.

• 1–2 years of experience in Trust & Safety, Risk Operations, fraud prevention, customer support, or a similar field.
• Strong analytical skills with the ability to investigate issues, identify patterns, and make objective decisions.
• Excellent written communication skills with the ability to communicate clearly and professionally.
• High emotional resilience and the ability to handle sensitive or challenging situations.
• Strong attention to confidentiality and discretion when managing user information.
• Passion for improving online safety and protecting digital communities.
• Ability to adapt quickly to changing fraud trends, processes, and operational priorities.
• Comfortable working independently while collaborating with distributed teams.
• Experience using Google Sheets, CRM platforms, payment tools, or fraud detection systems is a plus.
• Familiarity with platforms such as Stripe, Intercom, Forter, Sift, or similar tools is preferred.
• Experience handling marketplace disputes or online platform investigations is a bonus.

Benefits:

• Competitive compensation of $26.00 per hour.
• Fully remote work environment with flexibility for distributed teams.
• Medical, dental, and vision insurance fully covered for employees.
• Annual professional development allowance to support career growth.
• Home office setup support, including laptop, high-resolution display, and equipment stipend.
• Monthly cell phone and internet reimbursement.
• Coworking membership support when needed.
• Discounts on platform services and offerings.
• Company-wide wellness days.
• Annual in-person company offsites and team-building experiences.
• Opportunities to grow within a collaborative, inclusive, and global workplace.