Associate Director Business Excellence

Sagility Limited

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Bangalore Until 8/22/2026 First posted March 18, 2026 Last posted March 18, 2026
Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an Associate Director of Payer Business Excellence is to drive the organization's strategic business initiatives, ensure successful service delivery for our clients, and continually raise the bar of our Business Excellence. An experienced, well-rounded ‘hands-on’ leader, comfortable communicating at all levels of an organization both internally within the organization and with our clients, responsible for supporting business excellence for businesses spanning multiple clients, sites, or delivery teams.

Job title:

Associate Director Business Excellence

Job Description:

Education: Any Graduate  or Postgraduate

Experience: Overall 12+ years of experience in Continuous Improvement & Operations Management

Roles & Responsibilities:

  • Lead end-to-end complex Continuous Improvement/Reengineering projects, cross-geo projects
  • Work with stakeholders (mid- to senior-level) to identify improvement opportunities and formulate problem statements
  • Mentor project teams within BE and across functions on complex projects
  • Facilitate or Lead Governance and provide updates to senior management of Sagility
  • Provide solutions (people/process/tech.) and facilitate implementation for relatively complex projects
  • Create proposals for business problems and challenges
  • Facilitate creation and deployment of target operating model
  • Provide thought leadership including industry best practices and primary/secondary research
  • Support BE Portfolio Lead in developing and deploying BE strategy for the portfolio.

Education: Graduate, MBA preferable

Desirable Certificates: Lean Six Sigma Black Belt Certified/Equivalent; COPC, Design Thinking

Skills:

Excellent Analytics and problem-solving, Excellent capability to leverage technology in designing solutions, Facilitation skill, Excellent presentation & communication (both written & verbal), Multi-geo stakeholders Management, benchmarking activity, exposure to project management framework and philosophy

Years of experience and qualification:

Overall 12 years, with a minimum of 5 years in Operations CI Improvement in BPM and exposure to the US healthcare domain will be an added advantage. The number of years of experience requirement can be relaxed for graduates/postgraduates from premier institutes

Location:

BangaloreIndia
About this role

Summary

Lead complex improvement projects, manage stakeholders, develop strategies, and mentor teams in healthcare BPM.

Job title

Associate Director Business Excellence

Experience level

12+ years

Industry

healthcare

Location requirements

Must be in Bangalore; remote not specified

Salary

Not specified

Management role

Yes

Skills & keywords

Required skills

analyticsproblem-solvingtechnology leverage facilitationcommunicationstakeholder managementbenchmarkingproject management

Preferred skills

lean six sigma black beltcopcdesign thinkingmulti-geo management

Specializations

continuous improvementoperations managementbpmhealthcare
Locations

Structured locations inferred from the posting.

Bengaluru, Karnataka, India

On-site City