Associate Customer Support Specialist

We are looking for a highly motivated and detail-oriented customer portal 1st line Support Specialist to join our growing regional team. This role is pivotal in ensuring that Sales teams can focus on growth while clients experience smooth, professional, and timely onboarding, ad accounts creation, Insertion orders, campaign reports, payment management via the new Customer Portal. 

As the first line of operational and financial coordination, you will be the bridge between Sales, Finance, Operations and Clients, directly contributing to revenue enablement and customer satisfaction. Your work will ensure that all Portal processes such as onboarding, IO signature management, and cross-hub coverage run seamlessly — making you a key enabler of our commercial success in the region. 

Key Responsibilities

Client Support & Coordination 

Support Sales teams with the onboarding of new clients and end advertisers, ensuring all financial, legal, and compliance requirements are met
Manage documentation and approvals to ensure clients are set up efficiently and without delays
Serve as 1st line support for advertisers and agencies using the new Customer Portal for onboarding, contractual issues, credit limits, compliance issues, and I/O issues
Manually take over onboarding, I/O, payments, and other processes if the Portal is not working
Manually verify that documentation matches data provided by customers
Assist with the setting up of ad accounts
Check at-risk clients for compliance
Report regular statistics on issues
Recommend improvements to the Portal
Review documentation and approvals to ensure clients are set up efficiently and without delays
 
Operational Excellence
Maintain accurate records in CRM/ERP systems and ensure data integrity
Act as a key liaison between Sales, Finance, and Credit & Collections teams to ensure smooth handovers and alignment
Track and report on onboarding status, bottlenecks, and SLA adherence
Suggest improvements to streamline onboarding and operational efficiency

Skills & Qualifications

Bachelor's degree in Finance, Business Administration, or a related field
1–3 years of experience in Finance Operations, Client Onboarding, or Sales Support
A basic understanding of finance and/or compliance is considered an advantage, as it enables smoother collaboration with internal stakeholders, better interpretation of client requirements, and stronger adherence to company policies and regulatory standards
Strong organizational skills with the ability to prioritize and manage multiple deadlines
Excellent written and verbal communication skills in English; proficiency in Spanish, Arabic, or Turkish is a strong plus
Proficiency in MS Excel and CRM/ERP systems such as Salesforce, SAP, or similar
Detail-oriented, proactive, and comfortable working in a fast-paced regional environment

Why This Role Matters

• You are the first touchpoint ensuring our clients feel supported and valued
• Your work directly accelerates revenue by enabling Sales to focus on growth
• You safeguard business continuity across regions by providing cross-hub coverage
• You'll gain unique exposure to both Sales and Finance, making this role an excellent stepping stone for future career growth — whether in Finance Operations, Sales, or Credit & Collections