Associate Customer Service Rep

Job Title

Associate Customer Service Rep

Location(s)

Chennai

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

·       Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials

·       Responsible for handling Toll Free services

·       Support customers with product information, TAT, and other related communication

·       Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines

·       Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc.

·       Manage recruiting, training and performance management of customers service executives

·       Coordinate and support the customer service team for annual merit increase process, setting up goals to align with organization goals through WD and various methods.

·       Evaluate customer support system and prepare action plans to improve the customer service department

·       Implement Quality Management System for Customer Care department

·       Ensure all customer service activities support and strengthen the strategic objectives of overall organization

·       Responsible for ensuring 24/7 customer call management

·       Inventory management to customers

·       Shipment to US by coordinating & following up from receive to report.