Associate Client Service Project Manager

Work Schedule

Environmental Conditions

Job Description

• Monitor the day to day running of designated projected
• Manages the delivery of all technical and service aspects of projects and studies for clients.
• Determines the preliminary design of the study and evaluates and understands the study.
• Serves as the internal link within the company and will have direct contact with all internal departments and direct one on one contact with external customers.
• Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
• Attends Project Meetings at the business or customer site. Leads and represents the business at kick off meetings as required by the customer.
• Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates.
• Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
• Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
• Provides accurate and timely financial forecasting and reporting.
• Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
• Participates in cross-functional business process improvement activities as required.
• Works closely together with the account manager to gain overall customer satisfaction.
• Applies Good Manufacturing Principles in all areas of responsibility.
• Demonstrates and promotes the company vision.
• Other tasks assigned by manager.
• Key Global Project Lead (GPL) responsibilities (if applicable):
• Manages and leads operational aspects of large-scale clinical trial projects with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.
• Serves as the Central Point of Contact for the customer at a project and/or program level.
• Defines joint project goals and objectives with the client.
• Provides end to end project management globally and cross-functionally across all services and is accountable for project delivery.
• Acts as the point of escalation and coordination for the customer and the project team members ensuring appropriate issue identification, resolution and risk management.
• Defines and tracks metrics; maintains unified Dashboards and reports on global project / program progress.
• Provides global financial information (forecast revenue, reporting).
• Leads project close out activities.