Associate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Associate

Job Description & Summary

A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Please change the JD to the below:
Job Description – L2 Support Team Member – RURAL 

Role Overview:

This role is open for Bangalore Location
As a L2 Support Engineer with a minimum of 3 + years experience in SUPPORT experience , you will be performing Diagnosis and Maintenance of Salesforce Solutions.
You will be required to perform :
        Timely resolution and response to incidents without jeopardy to SLA 
        Proven work experience in Enterprise Tech support team 
        Root cause analysis 
        Debugging – Production incidents reported 
        Investigate and troubleshoot Incidents 
        Engage Business Stakeholder / Developers to reduce the impact to end users
        Liaise with the Product Owners and Front line support team to resolve issues via Email  or  other defined communication channels or Support Management Process
        Document and host KT / feedback sessions to the Product team and Front line team 
        Participate in Innovation requests with the tech lead and Architect to orchestrate impact analysis where applicable 
        Communicate without any ambiguity to customers 
        Experience in working on Financial domain will be plus.

Education:
Graduate  - preferably in Computer science or Information Technology
Skills:
- Salesforce.com not limited to Apex code, configuration, workflow, custom settings, reports dashboard, data loader, LWC , Aura components, Visual force pages, Integrations API etc.
- JIRA
- Service Now 
- Support Processes

Location : Bangalore. This job will require presence at work and some weekends (Saturdays only). 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Salesforce Development

Optional Skills

Salesforce.com Development

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date