Associate, AML Compliance

Associate, AML Compliance – Quezon City, Philippines   

Are you ready to join an advanced team with a global company that is passionate about preventing money laundering, fraud, and other illegal financial transactions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Associate, AML Compliance.  

Western Union powers your pursuit.

KYC (Know Your Customer) is responsible for identifying how Western Union services are being used by our frequent customers. As part of the team, you will perform investigation into a customer’s transactional history, interview customers over the phone/e-mail or other off-line applications and make a decision whether Western Union services can be used further.

Role Responsibilities

• Perform transactional history analysis, due diligence, and AML Compliance interviews to identify potential consumer fraud or questionable activity to protect customers and the company.  

• Effectively perform inbound/outbound phone interviews and offline tasks.  

• Ensure excellent customer service.  

• Deliver high quality and productivity results that meet the identified targets.  

• Learn continuously to enhance AML Compliance product and process knowledge.  

Role Requirements

• Fluency in English – outstanding verbal, written and listening skills.  

• Bachelor’s degree or equivalent.  

• Strong analytical skills, attention to detail, and independent decision making.  

• Proficiency in Microsoft Office (Excel, Word).  

• Ability to multitask and navigate through multiple systems at the same time.  

• Flexibility to work 8-hour shifts between 6:00 AM and 8:00 PM (Manila time), according to business needs, with assigned schedules varying within this range.

• Experience in customer service and/or AML Compliance would be an advantage.  

Work Shift
Hybrid

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave.

• Health card (HMO) coverage from day 1 of employment – dependents can be covered, subject to the insurer’s review of eligibility.

• Unique incentive program.

• Hybrid working arrangement.

Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.