Assistant Personal Shopper @NET-A-PORTER

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product.  Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.

The role is primarily sales orientated, and will involve creating lasting customer relationships with both new and existing customers. Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs – where ever they are!

Some of the essentials for you to know are:

Location: Hong Kong Office

Reporting into: Assistant Personal Shopping Manager

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependant on the type of role you are in

• Our famous staff discount along with exclusive staff sales

• MPF plus voluntary contribution from the company

• Multi-purpose insurance

• Rental Reimbursement Program

• Flexible working

• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

• Proactively assist personal shoppers to target and build personal relationships with high value customers in the APAC region

• Profile customers individually based on their shopping patterns

• Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers’ fashion and lifestyle preferences

• Ensure that sales leads are identified and prioritised by analyzing your customer list

• Increase the spend of individuals and develop customer loyalty by understanding their needs

• Ensure prompt follow up with customers acquired through events and partnerships

• Optimise every opportunity to grow the customer base and acquire new high value clients

• Maintain a self-driven awareness of fashion industry, brands/products, and cultural awareness for clients based across different regions

• Identify customers’ shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy

• Work alongside the wider business to understand key trends and increase business acumen 

• Participate in Client Relations, marketing, and partnership events as required

• Together with your manager or personal shopper, entertain high profile customers and conduct one to one appointments

The type of person we are looking for:

• At least 1 year of experience in customer-facing roles, preferably in luxury fashion

• Proficient in MS office, including Word, Excel, PowerPoint and Outlook

• Excellent communication and inter-personal skills, with confidence to network and build genuine relationships with customers

• Strong commercial awareness in luxury fashion

• An eye for detail and good organisational skills is essential

• Fluent in spoken and written English. Fluency in Mandarin and Cantonese is preferrable

• Must have the confidence to contribute ideas to the working processes at NET-A-PORTER – even those outside your day-to-day remit

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you would like to hear more about the positions and are interested in discussing how you could help shape the future of our business, then please apply with a CV.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

 

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Associate

Workplace Type: Hybrid