Assistant Manager Technical

Why join us?

As part of the Global Markets Operations strategic model, HSBC have created a “Centre of Excellence” (CoE) for Operations processing in the Global Service Centre in Kuala Lumpur, Malaysia. The CoE supports multiple products and legal entities, providing utility type processes whilst their partners in the onshore hubs concentrate on functions which require proximity to business or clients, or which are deemed too complex to be migrated. A second site has been set up in Manila for contingency purposes, which sits under the governance of KL.

The Collateral & Valuations are responsible for the processing of all collateral related counterparty risk exposure management & the collate, distribution of client portfolio valuations and settlement of cash and interest. Products covered include all OTC derivative transactions & securities administered in London. These include locally booked interest rate, equity, credit & FX derivatives.

What you’ll do: 

Provide subject matter expertise and day-to-day operational leadership within Collateral Services, focusing on Portfolio Reconciliations (Recs) and Collateral/Valuation Disputes. The role strengthens data quality controls, reduces disputes and operational risk, supports global process alignment, and delivers high-quality client service across OTC derivatives and securities.

Reconciliations / Data Quality (Portfolio Matching):

• Perform and oversee regular portfolio matching/ratification of open trades between HSBC and clients to maintain data quality controls.
• Identify and investigate breaks (trade economics, lifecycle events, confirmations, static data, valuations/MTM drivers) and drive timely resolution with relevant teams.
• Proactively reaffirm aged open trades and highlight potential booking/control issues early to reduce downstream disputes and settlement risk.
• Support enhanced monitoring of MTM calculation/modelling impacts by escalating anomalies and trends to Valuation and relevant stakeholders.

Disputes management (Collateral & Valuations):

• Act as a key escalation point for collateral and valuation disputes, ensuring issues are logged, tracked, aged, and resolved within agreed timelines.
• Ensure dispute processes are aligned with global standards to improve efficiency and mitigate operational and reputational risk.
• Partner with Client Facing, Valuation, Collateral Management Desk, and counterparties to resolve disputes through clear root-cause analysis and evidence-based communication.

Stakeholder & client service:

• Serve as a primary contact for business and clients for escalations relating to recs and disputes.
• Build strong working relationships with Collateral Management Desk, Valuation, Client Facing, Settlements, Credit, Front Office, Middle Office, and external counterparties.
• Deliver service to agreed Performance Level Agreements (PLA) with professional, accurate and timely client interactions.

Leadership & team support:

• Provide hands-on guidance, coaching and training to junior team members; act as a process specialist and referral point.
• Monitor productivity and quality; organise work to meet agreed timescales and procedures.
• Support team management in the absence of the manager (prioritisation, issue management, stakeholder updates).

MI, controls & continuous improvement:

• Produce and maintain weekly and monthly MI for management (e.g., rec completion, break themes, dispute volumes/ageing, SLA/PLA performance, risk themes).
• Ensure daily controls are executed and evidenced to prevent operational loss and reputational risk.
• Analyse issues, drive root-cause fixes, and implement actions to prevent recurrence.
• Support operational projects and ad-hoc analysis/forecasting/budgeting requests from Operations leadership.
• Maintain/update Business Continuity Plan (BCP) documentation for the Operations teams.

Risk & compliance:

• Ensure compliance with all relevant internal and external rules, regulations and procedures applicable to the role.
• Escalate incidents, breaches, and emerging risks promptly through appropriate reporting lines.

What you will need to succeed in the role:

• Improved portfolio matching completion and reduced unmatched/aged breaks.
• Reduced dispute volumes and ageing, with faster time-to-resolution and fewer repeat issues.
• Consistent achievement of PLA/SLA and control adherence with strong audit readiness.
• Timely, accurate MI with clear insights and actions adopted by stakeholders.
• Demonstrable uplift in team capability through coaching and cross-training.

What additional skills will be good to have?

Essential:

• Strong understanding of the collateral lifecycle and the drivers of collateral/valuation disputes.
• Experience in portfolio reconciliation and break investigation across OTC derivatives and/or securities.
• Strong analytical skills, attention to detail, and ability to understand upstream/downstream impacts (trade booking, valuations, settlements).
• Confident stakeholder management and clear written/verbal communication with clients and internal teams.
• Proven ability to coach others and operate as an escalation point in a controlled environment.

Desirable:

• Product knowledge across IR, FX, equity, credit derivatives and securities.
• Basic knowledge of ISDA/CSA and dispute governance practices.
• Experience producing MI and using it to drive operational improvements.

Key stakeholders:

• Collateral Management Desk, Valuation, Client Facing, Settlements, Credit, Front Office, Middle Office, Portfolio Reconciliation/Global Data Quality partners, and external counterparties/clients.