Assistant Manager, Sales Support

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for providing operational support to distribution channel(s) to ensure smooth execution of the sales processes

Roles and responsibilities

• Support Team Manager to supervise a team to handle the license and registration affairs of insurance intermediaries, to conduct due diligence and maintain effective controls on proper selection of insurance intermediaries in compliance with applicable legal and regulatory requirements
• Assist in reviewing policies & procedures of insurance intermediary administration; support for regular review of Agent/Broker agreements, forms and correspondences
• Initiate CPD Training plan and monitor CPD Compliance reporting of insurance agents; coordinate compliance training/reminders to insurance intermediaries where necessary
• Coordinate various compliance reporting/review within the Division, such as external/internal audit, risk management, credit control and complaint investigation concerning insurance intermediaries

• Support Team Manager to develop and review various internal policies & procedures for uplifting on-going compliance with Group standards

• Provide administration support to Task Force on Intermediary Management as required from time to time
• Assist Team Manager in supervising the sales support operation to cope with distribution channel development within the Division, including promotion campaign management, MIS reporting, insurance intermediaries’ compensation and communication, Super Agent e-Platform enhancement and maintenance, etc.
• Provide on-the job training and coaching to subordinates as required
• Perform any ad-hoc duties as assigned

Minimum Job Requirements:

• Degree holder, preferably in business or insurance related disciplines
• Qualified IIQE, LOMA, ANZIIF(Senior Associate) qualifications or other related professional/ insurance status is an advantage
• Minimum 4-5 years of relevant experience with at least 2 years’ at supervisory level
• Sound knowledge of the Insurance Ordinance, Code of Conduct for Licensed Insurance Agents & Brokers, Personal Data (Privacy) Ordinance and other relevant regulatory requirements is preferable;
• A good team player with positive working attitude;
• Well organized and attentive to details;
• Self-motivated, willing to take on additional responsibility and work in fast paced environment
• Excellent analytical, problem solving and interpersonal skills;
• Excellent command of written and spoken English and Chinese;
• Proficiency in using Microsoft Word / Excel / PowerPoint and Chinese word processing.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.