Assistant Manager (Premium Consumer Card)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Job Description:

This position is responsible for Consumer Premium card (Gold, Platinum, Centurion) product management, evolving product value propositions and providing differentiated and exclusive customer experience to the premium segments.

Also, this position requires to understand the product value, and customer satisfaction through end-to-end process, collaborating closely with various cross functional teams.

 

Job Responsibilities:

- Execute marketing programs, enhance the products, analyze customer needs, competitor activities, and market environment to provide the superior value as competitive in the marketplace.

- Collaborate with external business partners to develop/improve product value propositions.

-Collaborate well with the internal stakeholders such as the call centers, technology, merchant partnership teams, to ensure the superior customer experiences at all customer contact points aiming the high customer satisfaction. Work closely with card sales team on products acquisition. In addition, relationship building required with central teams outside Japan.

- Execute various marketing related operational tasks and governance process in timely manner.

- Track and monitor marketing investment, other financials, and the products profitability, working with Finance, Risk management, and procurement teams.

 

Job Qualifications:

1.     Excellent team player - build consensus and proactively support others to drive business as a team. Ability to build and manage effective relationships with internal and external partners.

2.     Strong track record of driving result, ability to execute multiple initiatives under tight schedule.

3.     Good communication skills with internal and external partners

4.     Innovative and flexible approach to resolve unexpected problems.

5.     Native level Japanese with intermediate English skill is preferable. 

6.     Knowledge on card products and benefits is preferable.

 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.