Assistant Manager / Manager, Donor Operations

[What the role is]

We are seeking an Assistant Manager/ Manager to lead the administrative and operational functions of the Donor Excellence team

[What you will be working on]

Team Leadership

• Lead and develop administrative and operational staff

• Manage workload distribution and drive continuous improvement

• Coach team members and manage performance

Operations Management

• Oversee donor management systems and database integrity

• Manage compliance processes and permit applications

• Lead funding allocation and budget tracking

• Develop standard operating procedures

Stakeholder Relations

• Handle complex donor enquiries and relationship management

• Coordinate meetings and prepare strategic documentation

• Represent team in cross-functional initiatives

Project & Event Oversight

• Manage event planning, procurement, and logistics

• Oversee vendor relationships and contract negotiations

• Lead process improvement projects

Data & Reporting

• Analyse operational metrics and prepare management reports

• Implement monitoring systems and quality assurance

• Drive data-driven decision making

[What we are looking for]

Education & Experience

• Bachelor's degree preferred

• 5-7 years operations/administration experience

• 2-3 years management experience

• Non-profit or government experience preferred

Key Skills

• Team leadership and staff development

• Budget management and project coordination

• Advanced Microsoft Office and database skills

• Strong communication and analytical abilities

• Discretion with confidential information