Assistant Manager

Your team and working environment:

Pullman Adelaide represents one of Accor Hotel’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market.  The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! 

Our Assistant Managers are critical to delivering seamless service throughout the hotel. Some of the key responsibilities are:

• Leading the guest experience at check in and check out
• Proactively seeking feedback from guests and resolving any issues to a high satisfaction
• Coaching and supporting team members
• Ensuring safety and security standards are achieved in the hotel consistently
• Driving Loyalty members experience and onboarding
• Providing support across other departments as required

Some of the skills and attributes required to be successful in this role:

• Strong commitment to delivering excellent customer service.
• Skilled in resolving conflicts professionally and diplomatically.
• Forward-thinking and can anticipate potential challenges before they arise.
• Demonstrates strong leadership and decision-making abilities.
• Can effectively lead, motivate, and develop team members.
• Comfortable managing team dynamics.
• Excellent verbal and written communication skills.
• Ability to communicate clearly with team members, customers, and upper management.
• Strong interpersonal skills to maintain positive relationships within all stakeholders
• Ensures high-quality standards in daily operations.
• Strong organizational skills with an ability to manage multiple priorities.
• Flexible and open to new ideas, feedback, and changes in the workplace.

Additionally:

• Experience in Hotel Front Office as an Assistant/Duty Manager or Team Leader.
• Computer literate with experience in Opera Cloud or similar PMS, Microsoft Word and Outlook
• Current and Valid First Aid Certificate + CPR
• Hold RP Badge and Responsible Service of Alcohol valid in South Australia
• Availability to work varied shifts from early mornings to late evenings, including weekends and Public Holidays as per business demands
• Candidate must hold Full time working rights in Australia
• Must hold an Australian National Police clearance and Working with vulnerable people checks (or is willing to obtain one at the time of offer)

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Duty meals
• Laundered uniform

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS