Assistant General Manager
Capstonecareersite
Apply to this job Marysville, WA, US Until 10/5/2026 First posted August 6, 2026 Last posted August 6, 2026
Job description
- This role will oversee and assist a team of customer service representatives responsible for responding to customer inquiries and resolving issues or complaints. Manage the daily workload to ensure required service volume and quality levels are attained. Train and coach staff in standard policies, procedures and best practices.
- This role is responsible for executing HR initiatives in multiple functional areas including recruiting, onboarding, compensation, benefits, performance management, associate relations, training and compliance. Serves as a key contributor toward fostering a positive work environment and helping drive company culture.
- Provide all levels of management and field associates with policy interpretation and act as resource for a variety of requests for information
- Prepare and run HR metrics reports
- Maintain statutory record keeping and filing systems
- Manage new hire input and pre-employment procedures
- Manages Financial Analyst
- Manages 2 direct reports within the Customer Service team
About this role
Summary
Oversee customer service and HR functions, manage team and improve operations
Job title
Assistant General Manager
Experience level
management level
Industry
retail
Location requirements
Marysville, WA, USA; on-site role
Salary
Not specified
Management role
Yes
Skills & keywords
Required skills
team managementcustomer serviceHR processestrainingreporting
Preferred skills
financial managementcoaching
Specializations
customer servicehr managementteam leadershiptraining
Locations
Structured locations inferred from the posting.
Marysville, WA, USA
On-site City