Assistant Digital Product Manager

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

The Assistant Digital Product Manager will report into the Digital Product Manager. The role holder will ensure the products and online journeys are performing as expected and look to drive optimisation based on data and insight.

As our Assistant Digital Product Manager you will:

• Understand customer needs, market trends, business value, and technological enablers to define, build, and run journeys with mobile, online banking, branch, and conversational touchpoints that deliver customer and business outcomes
• Seek opportunities to deliver sustainable cost savings and operational efficiencies by standardizing systems, removing or automating processes in journey design
• Work with delivery, architects, and engineering on development and resilience of underlying platforms 
• Manage cross-reporting with digital channel and customer experience teams to drive improvements with business outcome leads where needed
• Be a partner with product managers to develop leading journeys and define roadmaps that deliver against business in consultation with distribution, and risk stewards
• Guide the development of jobs to be done to drive user story development and work with product design, and copy to create features and experiences across platforms in line with design principles and customer experience objectives
• Drive cross-reporting and alignment with digital channel and customer experience teams to land improvements with business outcome leads where needed

You’ll likely have the following qualifications to succeed in this role:

• Strong business analysis, requirements gathering and design thinking skills with a mix of business, operations and technology focused projects
• Effective communication, inter-personal and negotiating skills
• Knowledge of MS Office, JIRA and Confluence tools is beneficial
• Effective team player with high energy, ability to manage conflict and relationships
• Understanding of customer needs and trends, combined with an inquisitive mind and passion for thinking about future needs
• Strong desire and capability to learn and adapt, and demonstrated business knowledge

You’ll achieve more when you join HSBC.


www.hsbc.com/careers

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