Asset and Configuration Management Analyst

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

• Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle.
• Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB)
• Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions.
• Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes.
• Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM.
• Work closely with IT teams to identify and resolve issues related to configuration and asset management.
• Generate and analyse reports to identify trends and areas for improvement.
• Collaborate with other IT teams to implement and maintain best practices for configuration and asset management.
• Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues.
• Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures
• Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships.
• Proposing scope for service asset and configuration management and performing configuration audits.
  
   

• Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB.
• ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline
• Strong attention to detail, ability to process data and work in a complex global organisational environment.
• Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization.
• Proven experience with ITSM tools such as Service Now
• Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure
• Excellent verbal and written presentation and communication skills.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.