Arbitration Strategy Project Intern (TikTok Shop - US Operation) - 2026 Start (BS/MS)

Description

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:
- Analyze data and review user and merchant feedback to help identify common issues in platform disputes and support the team in improving processes.
- Assist in documenting and improving after-sales dispute guidelines and service workflows across different scenarios and categories.
- Support efforts to improve the overall platform experience by helping review policies, tracking feedback, and coordinating with cross-functional teams such as Product and Operations.
- Monitor key business metrics, flag potential issues or unusual trends, and assist in tracking follow-up actions and improvements.

Requirements

Minimum Qualifications:
- Currently pursuing an Bachelor's or Master's degree in Business, Management, Data Science or related major.
- Proven experience in operations, program, or project management, with hands-on experience in SOP development.
- Proven experience in analyze data and identify trends or insights to help support team decisions and process improvements.
- Proven experience with basic data analysis tools (e.g., Excel or dashboards) and ability to interpret data to support business needs.
- Proven skills in problem-solving and analytical thinking, with the ability to collaborate effectively with cross-functional teams.
- Proactive attitude with a willingness to learn, take ownership of tasks, and maintain awareness of potential operational risks.

Preferred Qualifications:
- Experience in LLM application is preferred, with enthusiasm for the application of AI in e-commerce services and an innovative spirit.
- Understand e-commerce platform rules, with relevant experience in strategic operations and service experience operations of large e-commerce platforms preferred.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy