Your challenges

• ⁠Maintain, update, and cleanse CRM database records to ensure accuracy and completeness.

• Conduct routine data audits, identify duplicates, and perform data deduplication. 

• Standardize data formats, naming conventions, and field structures.

• Monitor data integrity and resolve inconsistencies. Import and export data using CRM tools (CSV/XLS imports, API connectors, etc.).

• ⁠Capture incoming leads from various channels (web forms, events, social media, email campaigns, inbound calls, etc.).

• Validate, classify, and score leads based on predefined qualification criteria.

• Assign leads to appropriate sales team members in a timely manner.

• Track lead source performance and maintain accurate attribution in CRM. Ensure all new leads are correctly tagged, segmented, and categorized.

• ⁠Assist in configuring CRM fields, workflows, automation rules, and dashboards.

• Monitor CRM usage and support teams with data entry best practices.

• Troubleshoot CRM issues and coordinate with IT or CRM vendors for resolutions.

• Generate regular reports on lead status, funnel metrics, and database health.

• ⁠Work closely with sales teams to ensure smooth lead handover and follow-up. 

• Support marketing campaigns by preparing segmented contact lists. 

• Assist customer success teams with customer data insights when needed. 

• Provide training or guidance to staff on CRM data entry and quality standards.

• ⁠Ensure all data processes comply with GDPR, data privacy laws, and company security protocols. 

• Maintain confidentiality and secure handling of sensitive customer information.

Your expertise

• Bachelor's or master's degree in biotechnology (B Tech / MSc or equivalent).

• Freshers or candidates with a minimum of 1 year experience.

• Strong knowledge of CRM tools (Salesforce, HubSpot, Zoho, Microsoft Dynamics, etc.).

• Excellent proficiency in Excel/Google Sheets and data handling.

• Detail-oriented with strong analytical and problem‑solving skills.

• Ability to manage multiple tasks and work with cross‑functional teams.

• Strong communication and documentation skills.

• ⁠Experience with lead scoring models or marketing automation platforms.

• Basic understanding of APIs, integrations, and data migration processes.

• Familiarity with tools like Zapier, Power Automate, or Make.com.

• Certifications in relevant CRM platforms (Salesforce Admin, HubSpot CRM, etc.).

• The Success Indicators

• High accuracy and cleanliness of CRM data.

• Quick turnaround time in capturing and assigning leads.

• Improved sales team efficiency due to accurate and accessible data.

• Reduction in duplicate, outdated, or incomplete records.

• Healthy and well‑organized CRM system supporting business growth.

Your benefits at Eppendorf

• We truly appreciate our employees and their performance.

• We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth.

• By working with us, you will make a meaningful contribution to improving human living conditions.

• Attractive salary, employee benefits and performance bonus.

• Eppendorf is an equal opportunity employer. We offer all qualified employees and applicants identical chances.