Application Support Engineer

• Analyzing and troubleshooting the malfunction of running applications as a second level support
• Investigating and handling customers reported Issues, Requests and Inquiries.
• Reporting any production related issue to internal stakeholders.
• Maintaining the availability of 24/7 production environments.
• Installation and deployments of new releases/fixes of payment systems applications.
• Handling the out of work hours calls and notifications related to production issues in addition to planned maintenance activities on production environments based on the predefined On Call Matrix.

Requirements

• Bachelor’s degree in engineering, Computer Science or a related discipline
• +2 years of relevant experience.
• Strong knowledge in querying databases (SQL).
• Strong troubleshooting and problem-solving skills.
• Good knowledge about client/server communication, API, Web services, and XML.
• Experience working with UNIX/Linux operating system.
• Experience in Shell scripting.
• Excellent communication skills both verbal and written.
• The ability to convey ideas to both technical and non-technical customers in a professional manner.
• Sets an example of integrity, ethical behavior and professionalism.
• Knowledge of one or more of ISO 8583, Financial Transactions Processing, Mobile Payment, and Instant Payment is a plus.