Application Support Analyst (.Net /Field Centrix product)

Company Description

Halo Group is a premier provider of IT talent. We place technology experts within
the teams of the world’s leading companies to help them build innovative
businesses that keep them one step closer to their customers and one step
ahead of the competition. We offer a meaningful work environment for
employees, attractive and interesting engagements for consultants, and cutting-edge
digital innovation for our customers.

We delight in helping our customers execute their digital vision. Big projects or
small, Halo Group knows that by combining the highest quality talent with our
unwavering support, we will become an invaluable extension of the team. Halo
Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all
areas of product/project governance, UX/UI, multi-platform applications, quality
assurance/testing, cloud computing, and data analytics.

Since its inception, Halo Group has been recognized for numerous awards, including: 

- INC 5000
- Future 50
- 101 Best and Brightest
- Michigan 50 Companies to Watch
- Goldline Research - “Most Dependable Companies”
- Ernst & Young - “Entrepreneur of the Year” Finalist

-4+ years’ Experience in Production support, Incident Management
-2+ years’ experience  on .NET, SQL Server
-Knowledge of Field Centrix product (Field Service Automation)
-Knowledge if ITIL process
-Experience in support with multiple and disparate teams
-Good Written and Verbal communication
-Experience on working for Development / Support projects
-Understanding  of infrastructure , environment setup

-Level 2 support for .NET / SQL application
-Interact with client for service ticket resolution
-Incident management
-Adherence to organization defined quality standards
-Carry out code migration as per the documentation as per the documented release management processes
-Follow all the documented processes
-Analytical skills

** U.S. Citizens and those who are authorised to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
This is a Full-Time / Permanent job opportunity.
Visa: Only US Citizen and GC.

** All your information will be kept confidential according to EEO guidelines.